Thank you for choosing Cuppa Beverage Private Limited for your online food ordering needs. Our Shipping & Delivery Policy outlines the terms and conditions governing the delivery of your orders placed through our platform. Please read this policy carefully before placing an order. By placing an order with Cuppa Beverage Private Limited, you agree to abide by the terms and conditions set forth in this policy.
1.Order Processing:
Once you place an order on our platform, our team will immediately begin processing it. Your order will be processed in 30 Minutes and delivered in 1.30 Hours if it falls under our delivery circle
We strive to ensure the accuracy and completeness of all orders. However, if there are any discrepancies or issues with your order, our customer service team will contact you promptly to resolve them.
2.Delivery Areas:
If your location falls outside our delivery areas, we may not be able to fulfill your order. Please contact our customer service team for assistance.
3.Delivery Timeframes:
Delivery timeframes may vary depending on factors such as order volume, traffic conditions, and weather.
While we make every effort to meet these timeframes, unforeseen circumstances may occasionally cause delays. In such cases, we will inform you promptly.
4.Delivery Charges:
Delivery charges may apply to orders based on factors such as order value, delivery distance, and promotions.There are no Delivery charges for the orders within 5 km of the Outlet location.
The delivery charges will be clearly displayed at the checkout before you confirm your order.
5.Delivery Process:
Our delivery personnel will make every effort to deliver your order to the address specified at the time of purchase.
If you are unavailable to receive the delivery, please ensure that someone is present at the delivery address to accept the order.
If our delivery personnel are unable to deliver the order due to unavailability or access issues, we will attempt to contact you to arrange an alternative delivery time or location.
6.Quality Assurance:
We take great care to ensure that your order is delivered in optimal condition.
If you encounter any issues with the quality or freshness of your order upon delivery, please contact our customer service team. We will investigate the matter and take appropriate action to address your concerns.
7.Contact Us:
If you have any questions or concerns regarding our Shipping & Delivery Policy, please contact our customer service team at feedback.cuppa@gmail.com.
Our customer service representatives will be happy to assist you with any inquiries you may have.
8.Changes to the Policy:
Cuppa Beverage Private Limited reserves the right to amend or update this Shipping & Delivery Policy at any time without prior notice.
Any changes to the policy will be effective immediately upon posting on our website or mobile app.
We encourage you to review this policy periodically to stay informed about any updates or modifications
By placing an order with Cuppa Beverage Private Limited, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Shipping & Delivery Policy. Thank you for choosing Cuppa Beverage Private Limited for your online food ordering needs.